Introduction
CampKings Pty Ltd (ABN 80652156299) trading as CampKings Australia regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all CampKings Australia users, and conforms to Internet privacy standards. By using this site for information and/or purchases, you agree to the terms and conditions outlined below.
If you have questions or concerns regarding this statement, you should contact our Team on email info@campkings.com.au
Collection of Information
In order to use the CampKings Australia Internet Store, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.
Any information collected by CampKings Australia is collected via correspondence from you or your company. This may be via but not limited to the telephone, email, mail, web form, fax, VOIP or directly through our Store.
Use of Collected Information
Any details collected from CampKings Australia customers are required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references and to assist in our business development.
Storage of Collected Information
The security of your personal information is important to us. All payments made on our Store are through the Eway Secure Payment Gateway or EFT payments directly via banking transfers. No credit card numbers are stored on or in our Stores site, all information is encrypted through third party providers and your information is secured via secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Store, you can email us at info@campkings.com.au
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@campkings.com.au
Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and/or postal address) and financial information e.g. credit card number, expiration date etc.
We use this information for billing purposes and to service your orders. If we have trouble processing an order, we will use this information to contact you. Any rates, fees and/or charges provided with regard to quotes and/or potential orders are indicative and subject to change.
Communications
CampKings Australia uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@campkings.com.au
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Third Parties
CampKings Australia may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
CampKings Australia does not share any information with third parties for any unknown or unrelated uses.
Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Store.
Links
Links on the CampKings Australia site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.campkings.com.au
Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.
Delivery Policy
After ordering online, you will receive an email confirmation from CampKings Australia containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via courier within 5 working days however some interstate, regional and remote areas may be subject to extended delivery times. If goods are unavailable at the time of ordering, delivery may be delayed. WE are UNABLE to ship to P.O Box addresses. If you wish to query a delivery please contact us at info@campkings.com.au
Free Shipping Policy
Shipping is included on some of our products to most locations within Australia for applicable products however some interstate, regional & remote areas may incur shipping charges. WE are UNABLE to ship to P.O Box addresses. If you are unsure about your delivery location please contact us at info@campkings.com.au before placing your order.
Authority to Leave
Purchasing products from CampKings Australia means that you agree that CampKings Australia have an 'Authority to leave' option in delivering your goods. Instructions provided to our shipping partners is to leave your goods in a safe place whilst you are out or not answering your door during time of delivery. Please note in this case CampKings Australia cannot be held responsible for lost or damaged deliveries after they have been delivered to the nominated destination.
Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase we will give you a 30 day money-back guarantee from the time you receive the goods. Please email us at info@campkings.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been worn, opened or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. Refunds may incur a transaction, BNPL or bank fee which will be deducted from the total refund provided to you, if approved and where applicable. CampKings Australia will always work with customers to repair and / or replace goods where it is deemed appropriate. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via registered post and that you pre pay all postage. You assume any risk of lost, stolen or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. CampKings Australia will not be responsible for parcels lost or damaged in transit if you choose not to insure them. In the event of a refund, CampKings Australia will process the transaction within 10 business days of verifying and inspecting the condition of the returned goods.